TRACKED DELIVERY
Receive your order in 5-14 working days.
Country delivery times and prices specified at checkout.
FROM £7
AIR EXPRESS
Receive your order in 3-9 working days.
Country delivery times and prices specified at checkout.
FROM £15
STANDARD
Receive your order within 4-9 working days.
Country delivery times are specified at checkout.
Shipped via DPD or DHL.
FROM €5
Free when you spend €50
AIR EXPRESS
Receive your order in 2-6 working days.
Country delivery times are specified at checkout.
Shipped via DHL.
FROM €9
ORDER BEFORE
4pm Monday - Friday
STANDARD
Shipped via Royal Mail. Due to warehouse relocation, delivery times are longer than expected: Receive your order in 5-7 working days.
£4
Free when you spend £20
NEXT DAY
Receive your order the next working day.
Orders placed over the weekend or on UK Bank holidays will be processed the next working day.
Shipped via Royal Mail.
£5
Free when you spend £100
ORDER BEFORE
5pm
Monday-Saturday
2 HOUR DELIVERY
Receive your order within 2 hours from a local store.*
* Service will show at checkout if eligible. Find out more about the service here.
FREE*
*Free for a limited time only
FREE
CLICK & COLLECT
Due to warehouse relocation, delivery times are longer than expected: Collect your order from any of our stores in 5-7 working days.
FREE
TRACKED
Shipped via DHL. Due to warehouse relocation, delivery times are longer than expected. Receive your order in 12-16 working days.
$7
Free when you spend $50
EXPRESS
Due to warehouse relocation, this service is temporarily unavailable.
-
TRACKED
Receive your order in 5-13 working days.
Shipped via Spring
¥50
Free when you spend ¥350
Frequently asked questions
Please click here for more information.
International orders will be fulfilled by our international delivery partner Global E.
You will receive your order within 2-9 working days (Monday - Friday) depending on the delivery service you select. For Europe we offer both Air Express and Tracked.
Country delivery times and prices are specified at checkout.
Please click here for more information.
We do not cover any additional custom charges.
You will receive your order within 4-20 working days (Monday - Friday) depending on the delivery service you select. For rest of world we offer Air Express, Tracked and Standard shipping through our international delivery partner Global E.
Country delivery times and prices are specified at checkout.
We use either Royal Mail or DHL for Standard and Next Day services and Stuart for 2 hour delivery. Please note for Tracked Delivery the choice of courier cannot be selected.
Once you receive an email to confirm your order is on its way, a tracking link will be provided.
Please contact Customer Services with your order number and correct address ready.
Unfortunately, we are unable to deliver to PO Boxes.
They will hold your order for 14 days, after that, it will be returned to our warehouse.
For Standard and Click and Collect, it will be delivered within 2-4 working days.
If you place the order before the cut off time, you will receive it on Monday. If you place the order after the cut off time, you will receive it on Tuesday.
For Next Day delivery, orders will be shipped on time if placed by 8pm (Monday-Friday), however, our delivery partners might force some delays during this unprecedented time. We are also no longer asking recipients to sign for items delivered on or after Saturday 14th March 2020. Please click here to find out more.
We use either Royal Mail or DHL for Tracked Delivery. For Express delivery we use DHL. Please note for Tracked Delivery the choice of courier cannot be selected.
Yes.
Once you have entered the delivery address that qualifies for Tax-Free shopping, continue to payment and the VAT will be deducted.
We do not cover any additional custom charges.
You will receive your order within 4-13 days depending on the service you select.
We use either Royal Mail or DHL for Tracked Delivery. For Express delivery we use DHL. Please note for Tracked Delivery the choice of courier cannot be selected.
We do not cover any additional custom charges.
For standard delivery, it will be delivered within 7-11 working days (Monday-Friday). For Express, it will delivered in 1-2 working days.
To receive your order in time for Christmas day, check our final shipping dates below: