Space NK Apothecary

Frequently asked questions

We use either Royal Mail or DHL for Standard and Next Day services and Stuart for 2 hour delivery.

Once you receive an email to confirm your order is on its way, a tracking link will be provided.

Please contact Customer Services with your order number and correct address ready.

Unfortunately, we are unable to deliver to PO Boxes.

They will hold your order for 14 days, after that, it will be returned to our warehouse.

For Standard and Click and Collect, it will be delivered within 2-4 working days.

If you place the order before the cut off time, you will receive it on Monday. If you place the order after the cut off time, you will receive it on Tuesday.

For Next Day delivery, orders will be shipped on time if placed by 8pm (Monday-Friday), however, our delivery partners might force some delays during this unprecedented time. We are also no longer asking recipients to sign for items delivered on or after Saturday 14th March 2020. Please click here to find out more.

Need help with your order or want more information?

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Frequently asked questions

For tracked delivery we use DPD. For Express delivery we use DHL. All taxes and duties are paid by Space NK on your behalf.

Please click here for more information.

Space NK pays all import taxes and duties on your behalf, and these are already included in the shipping price.

You will receive your order within 5- 7 working days (Monday - Friday) with our Standard delivery or in 1-2 working days using our Express service.

Need help with your order or want more information?

VIEW HELPDESK

Frequently asked questions

For Express Delivery we use DHL. For Tracked Delivery we use your local postal service.

Yes.

Once you have entered the delivery address that qualifies for Tax-Free shopping, continue to payment and the VAT will be deducted.

We do not cover any additional custom charges.

You will receive your order within 7-11 working days for standard. 3-5 working days for Express.

Need help with your order or want more information?

VIEW HELPDESK

Frequently asked questions

For Express Delivery we use DHL. For tracked delivery we use Royal Mail and your local postal service.

We do not cover any additional custom charges.

For standard delivery, it will be delivered within 7-11 working days (Monday-Friday). For Express, it will delivered in 1-2 working days.

Need help with your order or want more information?

VIEW HELPDESK

Frequently asked questions

We use DHL and your local postal service.

Please click here for more information.

Once you have entered the delivery address that qualifies for Tax-Free shopping, continue to payment and the VAT will be deducted.

We do not cover any additional custom charges.

You will receive your order within 7-14 working days (Monday-Friday).

Need help with your order or want more information?

VIEW HELPDESK

What courier do we use?

How can I track my order?

There's an error in my Delivery Address? How can I amend this?

Do you deliver to PO Boxes?

How long will the store keep my Click and Collect order?

When will I get my order?

If I place my order for Next Day Delivery on Friday, when will I receive my order?

Will Royal Mail need a signature?

What courier do we use?

Am I eligible for VAT free shopping?

Will you cover any custom charges?

When will I get my order?

What courier do we use?

Am I eligible for VAT free shopping?

How will I know VAT is deducted from my order?

Will you cover any custom charges?

When will I get my order?

What courier do we use?

Do we cover custom charges?

When will I get my order?

What courier do we use?

Am I eligible for VAT free shopping?

How will I know VAT is deducted from my order?

Will you cover any custom charges?'

When will I get my order?