Summary of Customer Ratings & Reviews
Location: East Midlands
Poor product. Very oily and makes eyes sore
I used this for the first time and was immediately confused by the blue runny consistency (having used the Ultra SPF before, which is great). Very oily consistency, sore on eyes (I did not put anywhere near my eyes), and not anything like the previous product. SPF should also be increased from SPF19. Do not recommend.
Bring back the old formula
The new formula is a completely different product to the old SPF15 version, polar opposite. Old formula was Matt, thick and off white in colour. New formula is thin, greasy and blue. Why change the product and then state in the previous feedback that the product has not changed. People who have used this product for year can tell instantly upon first use it has changed. If you can’t trust a brand to be honest about reformulation you should spend your hard earned money elsewhere.
Location: London UK
Bring back SPF 15
I can see many of your customers have asked that you stop doing the SPF 19 and bring back the SPF 15. All your replies say that you are talking to your staff about it but you never seem to do anything about it. Why not? Clearly the old SPF 15 was a better product. So are you going to change things so your customers are happy or not?
Recommends this product: Yes
Perfect for my skin, light and long lasting
I have read several other reviews here and a lot of people really don't know how to buy or use skin care products... If you have oily skin, buy a moisturiser made for this, and of course you do not rub SPF moisturiser close to your eyes, of course it will sting, any moisturiser in your eye will sting if it has SPF? For me however this product is perfect, I have naturally balanced skin, so I only need a light moisturiser and this is perfect if you use the recommended amount (a little pea sized amount as recommended goes a long way) and the sun protection is great. It's a little expensive but I don't mind paying more for something that goes so well on my skin.
Not what I hoped for
I have used the facial fuel moisturiser for a couple of years now and have always loved it - I thought and I would try the SPF version and unfortunately I feel it falls short of both a moisturiser and sunscreen. Will be keeping them separate in the future.